At Tottenham Florist, we pride ourselves on supplying the freshest flowers to our community. Every bouquet is expertly crafted and hand-delivered to households and businesses in the area. We’re committed to ensuring your flowers arrive in perfect condition and stay beautiful for as long as possible. Our Fresh Flowers Guarantee means that if you’re not satisfied with the freshness or quality, we are here to help.
We take every measure to package your flowers securely and deliver them with care. In the rare event that your order arrives damaged or shows significant signs of wilting, please inform us on the day of delivery. This allows us to address the issue promptly. We may ask for a photo of the flowers received so we can assess the condition and improve our service. Damaged or unsatisfactory flowers reported within our specified timeframe are eligible for a replacement or refund.
All flowers are guaranteed to remain fresh for a minimum of 5 days from the day of delivery, provided they are cared for according to the instructions supplied. If you feel your arrangement has not met this standard, please notify us within the 5-day freshness window. We will ask about storage conditions at home or in the workplace, as these can affect the longevity of florals.
If your flowers arrive damaged or fail to maintain optimal freshness within the guarantee period, you are entitled to request a replacement bouquet or a refund. Our team will review each case based on the details provided. Once your claim is validated, we can process a replacement delivery at the earliest possible time or issue a refund using your original payment method. We strive to resolve these matters quickly so your gifting experience remains positive.
Your feedback is essential in helping Tottenham Florist maintain high standards for every customer. If you wish to make a complaint about your order, please contact us within 7 days of delivery. Clearly describe the issue and provide as much detail as possible, including photographs if applicable. All complaints are treated seriously and are reviewed by our management team. We will respond promptly and aim to resolve concerns to your satisfaction, keeping you informed at every step.
As a well-established florist in Tottenham, we take our local reputation seriously. Our dedication to quality and customer satisfaction has made us the trusted choice for households and businesses in the community. Thank you for choosing Tottenham Florist—your satisfaction remains our number one priority.
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