These Terms & Conditions ("T&Cs") apply to all orders placed via this website for flower delivery and related products from Tottenham Florist. Please read these terms carefully before placing an order. By using our site and purchasing from us, you agree to be bound by these T&Cs. These apply to all customers ordering flower delivery across Tottenham and the surrounding areas.
1.1. Product Selection: Browse our online store to view our range of bouquets, floral arrangements, and gifts available for flower delivery in Tottenham. All products are subject to availability. We may substitute flowers or packaging with similar items of equal or greater value if necessary to meet your order requirements or due to seasonal availability.
1.2. Placing An Order: Orders can be placed online via our website by following the prompts. You must ensure all required details, including recipient name, delivery address, postcode (within Tottenham or nearby areas), delivery date, and any accompanying message, are accurate.
1.3. Order Confirmation: After placing your order, you will receive an order confirmation on-screen and/or by email. This is an acknowledgement of receipt, not formal acceptance. Acceptance occurs when we have processed and dispatched your order.
1.4. Amending Orders: If you need to amend an order after placing it, contact us as soon as possible. While we strive to accommodate changes, we cannot guarantee amendments if the order has already been prepared or dispatched for flower delivery in Tottenham.
2.1. Pricing: All prices are listed in Pounds Sterling (GBP) and are inclusive of applicable VAT. Prices displayed at the point of order are valid at that time; we reserve the right to change pricing before you place an order without prior notice.
2.2. Payment Methods: Payment must be made at the time of ordering through our approved online payment providers. We accept most major debit and credit cards. Orders cannot be processed or delivered until payment is received in full.
2.3. Invoice & Receipts: You will receive an electronic receipt for your purchase upon successful payment. Should you require a full VAT invoice, please request it through your customer account or by contacting us directly with your order number.
3.1. Delivery Areas: We offer flower delivery across Tottenham and the surrounding local areas, subject to availability. It is your responsibility to ensure the correct delivery address and postcode are provided at the time of ordering.
3.2. Delivery Times: We aim to deliver within the timeframes specified during checkout. While we strive to deliver on the requested date, times are estimates and not guaranteed. We cannot accept liability for delivery delays that are outside our control (e.g., adverse weather or traffic conditions).
3.3. Recipient Availability: If no one is available to accept delivery at the given address, we will follow your written delivery instructions (e.g., leaving with a neighbour). If this is not possible, we will attempt to contact you or the recipient to arrange redelivery. Additional charges may apply for redelivery.
3.4. Delivery Acceptance: It is your responsibility to ensure the recipient is aware of the delivery. Please note that deliveries to hospitals, hotels, or similar establishments will be made as per their usual procedures and handed to reception or staff, with signature if possible.
4.1. Cancelling an Order: You may cancel your flower delivery order provided we receive your request before the order is prepared or dispatched. Cancellations after this point may not be accepted if the flowers have already been prepared or sent out for delivery in Tottenham or surrounding areas.
4.2. Refund Policy: If your order is cancelled in accordance with section 4.1, a full refund will be issued to your original payment method. If your flowers are not delivered due to a mistake on our part, or if the product arrives substantially damaged, you are eligible for a full refund or redelivery, at our discretion. You must report any issues with delivery or product quality within 24 hours of receipt, and provide photographic evidence where possible to assist us in resolving the issue quickly.
4.3. Non-Refundable Items: Orders that have been fulfilled correctly and delivered as requested are non-refundable as flowers and perishable goods cannot be resold. We reserve the right not to offer refunds for issues caused by incorrect delivery details supplied by you or for problems arising through no fault of our own.
5.1. Substitution Policy: Flowers are a seasonal and perishable product. Occasionally, specific varieties may not be available due to factors beyond our control. If substitution is necessary, Tottenham Florist will ensure that the replacement items are of at least equal quality and value to the original selection, maintaining the overall style and colour scheme of your arrangement for flower delivery in Tottenham.
5.2. Product Care: After delivery, the care and maintenance of the flowers become the responsibility of the recipient. We provide general care instructions to maximise freshness and longevity, but cannot guarantee the lifespan of flowers once delivered and accepted.
6.1. Limitation of Liability: Tottenham Florist will not be responsible for:
6.2. Maximum Liability: Our total liability for any order, whether in contract, tort, or otherwise, will not exceed the amount paid for the specific order in question.
6.3. Website Use: Use of our website is at your own risk. We do not warrant that the website, its content, or servers are error, virus, or bug free, though we strive to maintain a secure shopping environment for online flower delivery in Tottenham.
All materials, photographs, and product descriptions on the Tottenham Florist website are the property of Tottenham Florist or its content suppliers and are protected under copyright laws. You may not copy, reproduce, distribute, or otherwise use any content for commercial purposes without express written permission.
Any personal data you provide to us when placing an order is processed in line with our Privacy Policy and current data protection legislation. We use your information only as necessary to complete your order and delivery, and to improve our services for customers ordering online flower delivery in Tottenham or nearby areas.
9.1. Eligibility: Occasionally, Tottenham Florist may offer promotional discounts or coupon codes. These are valid for a limited time and are subject to specific terms and conditions as set out in the promotion.
9.2. Application: Only one discount code may be used per order and per customer, unless stated otherwise. Discounts cannot be retrospectively applied after an order is placed, nor can they be combined with other offers.
We reserve the right to amend these Terms & Conditions at any time. Updated terms will be posted on this page and apply immediately to all new orders. Please check regularly when ordering flower delivery in Tottenham or nearby areas to ensure you are aware of the current terms.
These Terms & Conditions, and any non-contractual rights or obligations arising hereunder, are governed by and interpreted in accordance with the laws of England and Wales. Any disputes or claims relating to these terms or to any orders placed with Tottenham Florist shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or require further clarification about these Terms & Conditions in relation to flower delivery in Tottenham or the surrounding areas, please contact our customer service team via the details on our website.
These Terms & Conditions form the basis of all sales and agreements between Tottenham Florist and its customers for flower delivery services in Tottenham and surrounding areas. By purchasing from us, you acknowledge acceptance and agree to comply with these terms in full.
Thank you for choosing Tottenham Florist for your flower delivery needs in Tottenham and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
